Course Title:

SQDCP: Your Business Radar for Operational Excellence

Duration:

4 Weeks (Flexible: Can be delivered as a workshop series, online course, or internal training)

Target Audience:

Team Leads, Operations Managers, Department Heads, Founders/CEOs (especially in service, tech-support, or light manufacturing)

Learning Objective:

By the end of this course, participants will be able to implement SQDCP as a daily operational rhythm to align teams, prioritize actions, and drive measurable improvement—without chasing vanity metrics.

Course Outline

Week 1: Why SQDCP? The Discipline Behind Real Results

  • The myth of “measuring everything”

  • Peter Drucker’s truth: What gets measured gets managed—and improved

  • Introducing SQDCP: Not a tool, but a priority ladder

  • Why the order matters: Safety → Quality → Delivery → Cost → People

  • Case study: A team that stopped reporting “busy work” and started fixing bottlenecks

Action Step: Audit your current KPIs—label each by SQDCP category. Which are “shiny” vs. “strategic”?

Week 2: Building Your SQDCP Dashboard

  • Defining meaningful metrics for each pillar:

    • Safety: Near misses, psychological safety, compliance

    • Quality: Defect rates, rework, customer complaints

    • Delivery: On-time performance, cycle time, SLA adherence

    • Cost: Waste, overtime, cost per ticket/unit

    • People: Engagement, turnover, skill gaps, participation

  • Choosing leading vs. lagging indicators

  • Designing simple, visual boards (physical or digital)

  • Integrating with existing tools (e.g., Jira, Trello, Excel, Power BI)

Action Step: Draft your team’s SQDCP visual board with 1–2 metrics per pillar.

Week 3: Running Effective SQDCP Reviews

  • Daily huddles: 10 minutes, focused on yesterday’s data and today’s blockages

  • Weekly deep dives: Root-cause analysis using the 5 Whys or Fishbone

  • Monthly strategy alignment: Connecting floor-level data to business goals

  • The leader’s role: Ask, listen, act—not dictate

  • Involving your team: “They know what’s broke”

Action Step: Facilitate a 10-minute SQDCP huddle with your team. Record insights and actions.

Week 4: Avoiding Traps & Scaling Success

  • Common pitfalls:

    • Ignoring People (“They’re not a metric!” → They’re the engine)

    • Metric overload (“If everything’s important, nothing is”)

    • Stale or inaccurate data → garbage in, gospel out

  • Turning small wins into momentum

  • Adapting SQDCP for service/tech teams (e.g., remote support, ICT)

  • Making it stick: Rituals, accountability, and celebration

Final Project: Present your 30-day SQDCP rollout plan—including metrics, review cadence, and team involvement strategy.

Course Features

  • Templates: SQDCP board, huddle agenda, metric tracker

  • Real-world examples: From factory floors to remote tech teams

  • Peer feedback: Share dashboards and huddle recordings (optional)

  • Bonus: SQDCP for founders—using it to align ops with growth strategy

Outcome

Graduates leave with: ✅ A live SQDCP system tailored to their team
✅ Confidence to lead data-driven, people-centered reviews
✅ A clear filter for what to measure—and what to ignore

 

Last modified: Wednesday, 29 October 2025, 9:16 PM